Refund policy

We want you to feel good about your order. If something arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery at support@lurewellness.org so we can review the issue and help resolve it.

Because LURE Wellness works with multiple fulfillment partners, return eligibility, return addresses, and return instructions may vary by product. Please do not send an item back without contacting us first.

Most unused, unopened products may be eligible for return within 14 days of delivery, provided they are in their original condition and packaging. Some suppliers, products, or categories may have different return restrictions, restocking fees, or return-shipping requirements.

Customers are generally responsible for return shipping for non-defective returns unless otherwise stated. If an item arrives damaged, defective, or incorrect, we will work with the fulfillment partner to determine the appropriate replacement, refund, or return process.

For safety and hygiene reasons, used pet products, opened grooming or consumable items, used bedding, products with pet hair, odor, stains, chew marks, or other signs of use may not be eligible for return.

Items marked final sale or non-returnable on the product page cannot be returned unless they arrived damaged, defective, incorrect, or were materially misrepresented.

To request a return, email support@lurewellness.org with your order number, the item you wish to return, the reason for the request, and photos if the item arrived damaged, defective, or incorrect. We will provide the correct return instructions based on the product and fulfillment partner.

Approved refunds are issued to the original payment method after the applicable return requirements have been completed.