Terms of service

Welcome to LURE Wellness. By visiting our website, creating an account, or purchasing from our store, you agree to these Terms of Service. Please review them before placing an order.

LURE Wellness offers curated pet products designed to support everyday routines, enrichment, comfort, movement, rest, travel, and life together with your dog.

By placing an order, you agree that the information you provide is accurate and complete, including your name, shipping address, email address, and payment information. Customers are responsible for reviewing order and shipping details before submitting an order.

All prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, product availability, and product details may change without notice. We reserve the right to correct pricing or listing errors, limit quantities, cancel orders, or refuse transactions when reasonably necessary.

LURE Wellness works with multiple fulfillment partners and suppliers. Products in the same order may be shipped separately, may arrive at different times, and may be fulfilled by different carriers. Processing times, delivery estimates, shipping charges, return requirements, and product availability may vary by product or fulfillment partner.

We make reasonable efforts to keep product descriptions, dimensions, materials, colors, images, inventory, and specifications accurate. Because some information is provided by manufacturers or fulfillment partners, minor differences may occur. Product colors may also appear differently depending on lighting, photography, or your device display.

LURE Wellness products are intended for general pet use, enrichment, comfort, routine support, and everyday wellbeing. Unless specifically stated otherwise, our products are not medical or therapeutic products and are not intended to diagnose, treat, cure, or prevent any disease, behavioral condition, or mental health condition.

Customers are responsible for selecting products appropriate for their pet’s size, age, behavior, chewing habits, and individual needs. Pets should be supervised when using toys, enrichment products, bedding, feeding accessories, travel products, or other items when appropriate. Discontinue use if a product becomes damaged, excessively worn, torn, chewed, or otherwise unsafe.

Returns, refunds, cancellations, and damaged-item claims are governed by our Return Policy and Shipping Policy. Because we work with multiple fulfillment partners, return instructions and return addresses may vary by product. Customers should contact LURE Wellness before sending any item back.

Shipping and delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, inventory changes, supplier delays, or other circumstances outside our control may affect delivery.

All website content, including text, branding, graphics, product curation, original photography, written content, and other materials created by LURE Wellness, is owned by or licensed to LURE Wellness and may not be copied, reproduced, distributed, or commercially used without permission.

You agree not to misuse the website, interfere with store functionality, attempt unauthorized access, submit fraudulent information, use the website for unlawful purposes, or use our products in a manner that is clearly inconsistent with their intended use.

Third-party services, payment processors, fulfillment partners, carriers, social platforms, and other external services may have their own terms and policies. LURE Wellness is not responsible for third-party websites or services that we do not control.

To the fullest extent permitted by applicable law, LURE Wellness is not liable for indirect, incidental, special, or consequential losses arising from the use of our website or products. Nothing in these Terms limits rights that cannot legally be excluded.

We may update these Terms of Service from time to time. Updated terms will be posted on this website, and continued use of the website after an update constitutes acceptance of the revised terms.

For questions about these Terms of Service, contact us at support@lurewellness.org.